Shipping policy

Last updated: September 16, 2026 Everything we sell ships free. This page explains where we ship, how long it takes, and what happens if something goes wrong on the way. Where We Ship We currently ship to addresses within the United States. Shipping Cost Shipping is free on every order, with no minimum spend. The price shown on the product page is what you pay, plus applicable sales tax, which is calculated at checkout. Processing and Delivery Times Stock items: Your order is confirmed and handed to our fulfillment partner right away. From there, delivery to a US address takes an average of 8 days. Altogether, plan on your order arriving within 7–12 days of placing it—most arrive at the faster end of that window, and a small number take longer depending on the carrier. Custom signs: Each sign is made to order. We confirm its production and delivery time with you by email, in writing, before you pay anything. Tracking You will receive a tracking number by email as soon as each parcel ships. If you have not received tracking and 12 days have passed since you ordered, write to us and we will find out where your order is. Orders With Several Items Orders containing multiple items may arrive in more than one parcel, on different days. We keep different products in different places, and we would rather send you the first item than hold it waiting on the second. You are never charged extra for this. Customs and Duties You will not be asked to pay duties, customs charges, or brokerage fees on delivery. Where anything is owed, we have already paid it. If a carrier ever requests payment from you on our behalf, do not pay it—send us a photo and we will deal with it directly. Address Accuracy We ship to the address entered on your order, so please check it carefully before paying. If you spot a mistake, tell us immediately: we can usually correct it before dispatch, and not at all afterwards. A parcel returned to us as undeliverable will be refunded in full, minus any shipping costs we were charged, or reshipped once you confirm a corrected address. Delays and Lost Parcels Carriers occasionally lose time to weather, customs, or their own backlogs. We will tell you what we know. If a parcel stops moving entirely, we treat it as lost and make it right—see our Refund Policy for how. Contact Questions about a delivery: orders@shopneonoir.com. We respond within one business day.